Comments on: Dammit, Apple

By: Eric H

Eric H — Fri, 07 Aug 2009 04:07:12 +0000

Good points on fixability.

I recently read comments in a forum that went like this: “Apple’s service is great! Much better than Dell. [Sheesh, the thing costs 4x the Dell, the support better be good]

“Why, my Macbook broke 8 times in the first year alone [really!], and they happily fixed it FOR FREE every single time. I love my Mac and APPLE’S SUPPORT IS THE BEST!!!”

What can you think after something like that except, “Oh yeah!” (the Kool-Aid tagline).

On the other hand, I wouldn’t expect LG or any other high tech phone company to do much better, and I do really like my wife’s iPhone better than this Crackberry POS.

By: Wanderso

Wanderso — Sun, 15 Jun 2008 22:07:08 +0000

This has actually always been a part of Apple’s business model. Back in the day when I was a kid and Apple Computers were some of the first computers that had graphical user interfaces, you had to buy special tools sold illicitly in the backs of magazines to open the hermetically sealed cases.

This is one of the reasons for Make Magazine’s motto, “If You Can’t Open It, You Don’t Own It.”

(Google yourself up a copy of In The Beginning… Was The Command Line if you’re vaguely interested in this.)

By: Charles

Charles — Wed, 04 Jun 2008 20:16:50 +0000

Between Apple and those GD kids on your lawn, you’re the crankmaster general.

By: Wilson

Wilson — Tue, 03 Jun 2008 14:57:06 +0000

You’re absolutely correct on this one Julian, I’ve been through the exact same situation myself with my iPod nano. It’s pretty astonishing, because many people would trade it in under those circumstances.

But I wonder if there is any company that produces high technology that lets their internal repair guys take a look at this type of problem at low cost? I doubt it. I don’t think this is an Apple problem. Could this be a problem with liability?

By: Franklin Harris

Franklin Harris — Tue, 03 Jun 2008 04:16:34 +0000

Based on the streams of profanity I heard when a friend of mine was performing brain surgery on her iBook, I’d say Apple’s computers are no better.

Mac products are designed for people who want ease of use. Ease of use seems to imply not letting you fix anything when it breaks because it’s easier to just buy a new one.